Remote Vehicle Diagnostic & Technical Support

Remote Vehicle Diagnostic & Technical Support

Dealer-Level Expertise Without a Workshop Visit

UTL Performance offers a professional remote diagnostic and technical support service for vehicles with complex, unresolved, or ongoing faults.

This service is ideal for customers who already have diagnostic reports, warning lights, or fault codes and require expert interpretation and guidance before proceeding with further repairs.

Using dealer-level knowledge and experience, we analyse your vehicle data and advise the correct diagnostic direction, helping prevent unnecessary parts replacement and wasted labour.

What This Service Includes
✔ Review of customer-supplied diagnostic reports
✔ Fault code interpretation & root-cause analysis
✔ Freeze-frame data & live value assessment (where supplied)
✔ Software, coding & module-related fault guidance
✔ Identification of common failure points
✔ Clear advice on next diagnostic or repair steps

This is a professional diagnostic service, not guesswork.

What We Require From You
To ensure accurate analysis, the following information must be provided:
Vehicle make, model & year
Engine type
VIN number
Detailed fault description and symptoms
Diagnostic scan report (PDF, screenshots, or photos)
Details of any recent work or repairs carried out
⚠️ Incomplete or inaccurate information may affect the outcome of the analysis.

How the Remote Diagnostic Process Works
1️⃣ Submit your vehicle details and diagnostic reports
2️⃣ Our technicians review the data using dealer-level knowledge
3️⃣ We identify likely causes and known fault patterns
4️⃣ You receive clear, structured guidance on the next steps
5️⃣ Optional follow-up support can be arranged if required

Important Service Information
This service is charged for time, expertise, and diagnostic analysis.
Remote diagnostics do not guarantee a fix
Some faults require physical inspection, testing, or repair
Hardware, wiring, or mechanical issues cannot always be resolved remotely
Diagnostic time remains chargeable regardless of outcome, in line with dealer diagnostic policies.
Who This Service Is For
✔ Vehicles with unresolved warning lights or fault codes
✔ Customers who have already visited other garages
✔ Software, coding, or control module issues
✔ Independent garages requiring technical support
✔ Owners wanting expert advice before further spend

Optional Support Services
Live remote support via phone or video call
Garage-to-garage technical assistance
Software update or coding eligibility checks
Post-repair review and follow-up guidance

Book Remote Diagnostic Support
To book this service, please contact us via WhatsApp or phone and provide your vehicle details and diagnostic report.
📞 Call: 0800 599 9956
💬 WhatsApp: Available
📍 UTL Performance Ltd – Birmingham